Always buy your tickets from officially recognized sales organizations. The official ticket sellers for all events in the Lotto Arena are: Lotto Arena and Tele Ticket Service. Do not buy tickets from malafide ticket sellers!
To buy tickets online, go to our online calendar and click the ticket button of the event of your choice to book your seats. Easy, convenient and accessible 24/7!
via Tele Ticket Service
from Belgium: 070 345 345 (max. € 0,30/min.)
from the Netherlands: 0900 45 000 45 (€ 0,45/min.)
other countries: +32 34 0000 34
At the box office
If an event is not yet sold out, you can buy tickets before the start of an event at the venue in which the event is taking place. Caution: never buy tickets on the street! They might be forged and might not give you access to the event.
Please note that for there is an additional service cost of 2 euros per ticket for tickets bought at the box office.
Enjoy with your group
Make memories that will last a lifetime, together with your association or group. The Sportpaleis Group offers special deals for many events. For more information please contact us via email on email@example.com.
Ticket prices with/without extra costs
The ticket prices listed on our website are the prices you actually pay when ordering online. These prices include the costs for online payment, the service costs, the costs for the delivery of electronic tickets and also the contribution for the free use of public transport.
For both online and telephone reservations, you have the choice of receiving your tickets as an e-ticket or as a paper ticket. For paper tickets, however, additional shipping costs will still be charged.
For telephone reservations, you must take into account an additional call cost of 0.30 euros per minute.
When purchasing tickets at the box office, you pay an extra 2 euros per ticket.
For a small extra charge of 3 euros per ticket, you can take out cancellation insurance for your complete reservation. If, just before the event, you are confronted with a setback that prevents you from attending, this insurance will refund your tickets.
Be aware of ticketing fraud
For most events, tickets will be sent by Tele Ticket Service at the earliest 4 weeks before the event itself. The main reason for this measure is the fight against ticketing fraud and the black market. By delivering the tickets only 4 weeks before the event, resale at extremely high prices on the black market is being impeded.
Do not buy tickets from third parties reselling tickets at higher prices. Tickets bought from ticket resellers are often fake and give no guarantee of access to the venue.
Resale of tickets at exorbitant prices is illegal in Belgium. Facilitation hereof via a website is prosecutable. Any person offering excessively purchased ticket for resale via these concerned websites risks to be prosecuted in court.
Are you the victim of misleading practices, fraud or swindle? Report it here.
Visitors with a disability
All venues of the Sportpaleis Group are equipped for the reception of disabled visitors. We strive to welcome you as best we can and to let you enjoy a concert, show or sports competition in the best conditions.
Please request your seats by telephone at 03/400.00.34 (from abroad +32.3.400.00.34) or by sending an mail to firstname.lastname@example.org and clearly mention that you are a visitor with a disability (e.g. that you are travelling in a wheelchair). This way we can make the right booking for you. Even those who do not use a wheelchair can have specific needs. So when requesting tickets, always indicate exactly what your needs are, so that we can provide you with the best possible service.
Our volunteers will guide you from there to your place in the hall.
There are reserved spaces in the Lotto Arena for wheelchair users and the persons accompanying them. These places, like those of all other price categories, are limited in number (see Seating plan). So don’t hesitate to book your place right away! There is room for one escort per wheelchair user. Tele Ticket Service will be happy to check whether exceptions are possible to place families together, for example, but unfortunately (and certainly for larger groups) this is not always possible.
For safety reasons it is not possible to provide places for wheelchair users on the central square.
If there is a need for a deaf interpreter, you must take care of this yourself, unless an organizing party would be responsible for this and made prior arrangements with Tele Ticket Service, the actual organizer or the hall managers (for example, by having seats recorded and a temporary ring loop provided).
If you would like to attend an event with a guide dog for the blind, please contact the administrative department of the Sportpaleis Group. You can reach us every working day from 09.00 to 18.00 hours from Belgium via 03/400.40.40, from abroad via 0032.3.400.40.40. ATTENTION, you can NOT order tickets on this number.
Go to the specific page of the event you are attending for the correct start and end times. Some days before the event, Timing is published under Calendar.
Normally, the venue doors are opened and hour and half before the start of the event. You can order snacks and drinks at one of the many food and drink stands in the foyers.
Tickets for events in the Lotto Arena
You can reach or administrative service every working day from 9 a.m. till 6 p.m on 03 400 40 40 (in Belgium; from abroad: 0032 3 400 40 40). Please note that you cannot order tickets through this phone number.
Sportpaleis Group welcomes events from various organisers and is sometimes also an organiser itself. PSE Belgium is our own events company, well known for a.o. Night of the Proms, which is organised in the Antwerp Sportpaleis since 1985.
For information about the shows or for press accreditations, we ask you to contact the organiser/promoter directly. The name of the organiser/promoter is always mentioned at the page of the event on the website.
Questions about the Sportpaleis Group and its venues or about the own productions of PSE Belgium can be asked via email@example.com.
Lost & Found
Please contact our administration if you have lost something. Recovered items can be retrieved at the Sportpaleis reception desk. Our offices are open from Monday till Friday from 9 a.m. till 6 p.m.
Items found are only kept at our offices for a limited amount of time. We deliver valuable items such as personal documents to the Police. You can retrieve those items at the following address:
p/a Unolaan 2
+32 3 338 47 50