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Plan your visit

Your visit to the Sportpaleis will be unforgettable if you prepare it well. Click on the links below for more information.

Tickets

Tickets for your favourite artist or show? How to book for large groups?
How to order for people with disabilities and/or wheelchair users?
Order your tickets at the right place and in all safety.

What to do if you lost or didn’t get your tickets?

Mobility

How to get to the Lotto Arena by public transport, by bike or on foot or by car?
Where are the parking spots for disabled visitors?

Visitors with a disability

We strive to welcome disabled visitors as best we can and to let you enjoy a concert or show in the best conditions.
Please request your places by telephone at 03/400.00.34 (from abroad +32.3.400.00.34) or by sending an mail to service@teleticketservice.com, clearly mentioning that you are a visitor with a disability.

Getting tickets
Wheelchair spaces
Parking spots for disabled visitors

Seating plan

Where can I find my seat?
Where are the places for disabled visitors?

Access

When do the doors open?
What are the safety measures?
What should you do if you still haven’t received your tickets just before the event?

Large bags are not allowed

Bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN.

Lockers

The Lotto Arena has lockers at your disposal where you can store clothes and other personal belongings.

Food and beverages

Enjoy some delicious food and tasty beverages in the Lotto Arena or in the establishments in the vicinity.

Payment

Pay at every point of sale with your bank card, smartphone.or your Sportpaleis Group Cashless Card

VIP Experience

A romantic date night for two?
Doing business in a relaxed environment during an event in the Lotto Arena?
Rewarding your employees with an unforgettable evening?
Discover our VIP Experiences.

Enjoy with your group

Make memories that will last a lifetime with your association or group.
Sportpaleis Group offers special group deals or benefits for many events.

B2B rental

The Lotto Arena is also the place for companies to go for their B2B activities. You can benefit from the sporting image and sports facilities of the venue, and you can set up events here for up to 8,050 people.

Explore Antwerp, book your hotel

Combine your visit to the Lotto Arena with a visit to Antwerp.
Explore the city and book an overnight stay in a hotel.

Stay up to date

Subscribe to one or more of our newsletters to get updates regarding our events.

Frequently asked questions

You lose your tickets, you forget your coat,… What should you do now? You will find answers to these and many other questions in our FAQ section.

Opening hours and contact

Please consult the event details page for the exact start and end time.

Our administrative services can be reached by phone on working days from 9 a.m. till 6 p.m. Or send us an e-mail.
Contact us